**Dealing With Difficult Behaviours Training - Brisbane**

**Dealing With Difficult Behaviours Training - Brisbane**

You know that feeling when you're walking back to your desk after a meeting and thinking "what just happened in there?" Maybe it was the colleague who shot down every suggestion, the team member who went silent for the entire discussion, or the person who seemed to take everything personally. We've all been there, and if you're reading this, you're probably dealing with it right now.

Here's the thing - difficult behaviour at work isn't going away. In fact, with hybrid working, increased pressure, and constant change, it's actually getting more common. The good news? Most of the time, these behaviours aren't really about you, and there are proven ways to handle them that don't involve avoiding people or walking on eggshells.

This isn't some theoretical workshop where we'll talk about textbook scenarios. We're going to work with real situations you're actually facing. You'll learn how to spot the difference between someone having a bad day and someone with a pattern of disruptive behaviour. More importantly, you'll walk away with practical strategies that you can use immediately - whether you're dealing with the office cynic, the person who dominates every conversation, or the team member who seems to create drama wherever they go.

You'll discover why some people behave the way they do (it's usually not what you think), and how to adjust your approach to get better results. We'll cover everything from setting boundaries that actually stick, to de-escalating situations before they blow up, to knowing when it's time to involve your manager or HR.

**What You'll Learn:**
- How to stay calm and professional when someone's pushing your buttons
- The real reasons behind difficult behaviours and how to address the root cause
- Practical de-escalation techniques that work in the moment
- How to set clear boundaries without creating more conflict
- When and how to document issues properly
- Strategies for managing difficult conversations before they get out of hand
- How to protect your own wellbeing while dealing with challenging people
- The difference between behaviour you can influence and behaviour that needs formal intervention

We'll also talk about your own triggers and communication style, because let's be honest - sometimes we accidentally make things worse without realising it. You'll learn how to recognise when you're contributing to the problem and how to change your approach for better outcomes.

The reality is that learning to handle difficult behaviours effectively isn't just about surviving your workday. It's about creating better relationships, reducing your stress levels, and actually enjoying work again. Plus, these skills transfer everywhere - difficult people aren't confined to the office.

**The Bottom Line:**
After this training, you'll feel more confident handling challenging situations and people. You'll have a toolkit of strategies that actually work, and you'll know how to use them without compromising your values or creating bigger problems. Most importantly, you'll stop dreading interactions with difficult colleagues and start seeing them as manageable challenges rather than daily torture. The conflict resolution skills you'll develop here will serve you well throughout your career, making you a more effective team member and a stronger leader.

*Available in Brisbane - Contact us to secure your spot and start turning workplace stress into workplace success.*